Cake FAQ & INFORMATION

Typically, 3 weeks' notice is ideal but it also does not guarantee availability.  

We will no longer be taking orders via DM on IG or FB Messenger.

Please visit the 

Request A Quote 

page and fill out the form.

Or send an email to:

info@thebakinghouseco.com

Yes. You sure can! Please click on the button below and fill out the form. An email will be sent will all the information you provided and a quote will be drawn up and emailed within 24-48 hrs.

Once all information is gathered between the client and The Baking House Co., an invoice will be emailed to the address provided by the client. The Due Date and/or non-refundable Retainer requirement will be included in the invoice.  

Orders less than $200 must be paid in full 2 weeks before the due date. Orders $200 and over require a 50% non-refundable retainer. Final payment/remaining balance must be paid in full the Friday, 2 weeks before the due date. 

 *CHECKS ARE NOT ACCEPTED*

There is NO payment at pick-up

Payment(s) can be made via:

- The invoice using a credit / debit card

- Zelle: (832) 427-8357 to Jennie Venno

- Venmo: @TheBakingHouseCo
 

 The Baking House Co. does accept all major credit cards and cash during Markets & Events. 

QR Codes for Venmo and Zelle, will also be conveniently located at checkout, if you wish to keep the checkout completely contactless.

 The Baking House Co. is located in Jordan Ranch in Fulshear, TX 77423. Exit 735 off of I-10.
The Baking House Co. is a gluten-free home bakery operating under cottage laws. We are  located at a private residence. We do not disclose the address until an order is confirmed via the original form of communication between myself and the client. The address is also located in your invoice.  

 Once the time of pick up is scheduled, any orders picked up more than an hour late that have not been discussed before the date of the event and confirmed with The Baking House Co., will be charged a late pick-up fee starting $10 for every 15 minutes the client is late. The late fee must be paid upon pick-up via cash or credit card. The order will not be released until the late fee is paid.  If you need to pick up your order earlier on the date of your event, please contact The Baking House Co. and make sure it is confirmed before arriving as it may interfere with a delivery or order.  

 Any cancellations on orders less than two weeks away and have been paid in full are NOT subject to any refunds or credit towards future purchases. Any orders canceled after a deposit or any payment(s) made towards the invoice are NOT subject to a refund or credit towards future purchases. 

 Starting January 2021, any orders accepted by The Baking House Co. with less than 2 weeks' notice are subject to a rush fee applied to their order. Fees depend on the size of the order and/or specialty supplies or ingredients required for the order.  

Yes. Delivery is offered for an additional fee depending on distance, time of drive, and time of day. You will be asked to supply the delivery address to give you a quote for the delivery fee.  

Unfortunately, The Baking House Co. does not ship.